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Our Mission at TLC
Home & Property Services

TLC’s mission is to be the best at what we do. We provide a streamlined, interconnected and logical range of services within the Home Improvement sector. At TLC everything begins and ends with the customer.

We are a local firm who are proud to have built an impeccable reputation in quality workmanship combined with an efficient service, affording us consistent repeat business and referrals from our customers.

As a family business we maintain a friendly and hospitable relationship with our customers. We have also developed long term relationships with our suppliers and can offer a wide range of products to suit any requirement, taste or specification.

As the majority of our business comes by way of recommendations we fully understand the importance of full customer satisfaction. Our top priorities are to understand your brief, get things right first time and to complete the works in the most economic and time-efficient way possible.

We want to minimise any disruption in your home during the time the work is taking place and complete the job on time and within budget

Our Values at TLC
Home & Property Services


At TLC our objective is to consistently produce the same service level and result on each and every project, regardless of the size or complexity, to exceed expectations at every stage of the customer experience and develop our business on positive customer perception. A ‘continuous work’ approach negates inconvenience and disruption and promotes a structured and well organized working standard.


TLC operates with very strong moral principles. We treat our affiliates, clients and customers how we would expect to be treated ourselves. We keep to our word, providing complete transparency through our business processes and in all dealings with internal and external customers, business partners and staff.


By being creative we have the opportunity to think of what others overlook, to find solutions to common problems, to be flexible to the needs of our customer and to be innovative when dealing with market forces. We are a visionary company, be it with processes, costing methods, the evolution of our business model or in the application of our resources. In other words a fresh, clear approach designed with our customers in mind.


Workmanship issues are not in TLC’s vocabulary. We aspire to achieve a level of quality above and beyond our competition and our customers’ expectations. We achieve this through being highly organized, keeping in constant contact with our teams and customers alike, along with project management processes and quality assurance standards. For us, quality service and quality workmanship is the constant.

Customer Testimonials

TLC Home & Property Services has pride in delivering the very best quality, customer service and workmanship to every customer. But don’t take our word for it – Browse through some of the testimonials and case studies we have received from customers who allowed us to help them make the very best of their homes.

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Workmanship Guarantee

We carry out all aspects of home improvement and general building services – new kitchens, new bathroom, painting and decorating, plumbing, carpentry, electrical work, tiling, partitioning, ceilings, walls, refurbishments, loft conversions and property extensions. All work is carried out by our dedicated team of experienced tradesmen and we maintain a 1 year workmanship guarantee. Your home is covered against accidental damage whilst we undertake the works to a value of £2 million.

Meet the TLC Team

Management & Office Staff

STEVE RICHESManaging Director
Originally started out in the field of Engineering. He then moved into finance, sales management and business development roles within the banking and recruitment sectors before setting up his own recruitment business in 2007. Over the years he has managed several business operations and now oversees the general operations of TLC.
TONY RICHESTechnical Director
After a successful career in the construction and engineering sectors where he held board level appointments, his experience has been gained through the breadth of projects he has been involved in. He now oversees TLC’s technical activities in a Project Management role. However, he cannot completely let go of the tools and often allows his thoughts to wander to Spain where he would like to retire to – although please, just don’t mention it unless you have a morning to spare!
BRIAN & SOPHIETLC Accounting Team
These two are life’s true Superstars! They manage TLC’s financial affairs and bring a wealth of accounting experience to the operation. Along with managing the financial reports, they are responsible for legal and regulatory controls and are an integral part of the operation. It’s safe to say we really wouldn’t be able to operate without them!
Abbie provides essential support to the office team and lets them focus on what they’re good at – helping customers! She controls all office based functions for TLC and is responsible for all the things that run in the background but that are absolutely vital to ensure the smooth running of TLC operations. With an excellent academic background behind her she has the rare ability to get things right first time – a true asset – especially when she brings in her homemade cakes!
FRASER GORDONContracts Manager
Home grown talent is the cornerstone of TLC’s development program and Fraser is a good example of just that. He underwent a TLC apprenticeship, trained under experienced team members and worked his way up from apprentice to Junior Plumber to Bathroom Installer and then onto his current office based role as Contracts Manager. Managing the day to day operations and relationships with TLC clients, his practical experience has given him the tools to carry out this work – Fraser is a real success story and a very safe pair of hands.

Installation & Engineering Staff

JON ANDREWSInstallation Manager
Jon has been part of the TLC senior operation for several years now and is extremely serious about what he does. Not only does the finish have to be absolutely spot-on, but he also wants to share this work ethic with the rest of the team. Therefore, he is a natural Manager with the desire to get things right first time and leave a lasting, high quality installation every time. A credit to the operation.
STEVE FOSTERBathroom Installer
Steve has become a full time TLC Bathroom Installer having completing the TLC training program under Jon Andrews. No TLC installation is ever the same so it’s vital that his experience covers all types of designs, configurations and materials including porcelain, natural stone, ceramics and glass as well as all types of bathroom installations. His hard work has paid off and he is now a fully qualified TLC installer a general all round, good egg!
TONY POTTER & STUART HARMANProfessional Decorators
These two take the rightful credit for the transformation of each TLC Installation. Genuine tradesman with the eye for detail that make any skirting board or internal door look like a mirror once given the final touches. As any good decorator will tell you, it’s all in the preparation and his attention to this stage of the process pays real dividends once the final coats go on.
Professional, qualified and accredited tradesmen are at the cornerstone of TLC’s operation and these guys are a very good example of just that. A friendly and hardworking team, Jason, Dave and Glenn undertake all of TLC’s electrical installations, upgrades and alterations. All of our work is fully certificated and registered with the relevant regulating bodies and these two are a fast, efficient team who are a pleasure to have around.
COULD THIS BE YOU?Your Specialist Area
Could this be you? Well why not send us your C.V. We are always looking out for experts and apprentices to join our team!
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Chris undertakes large plumbing and heating contracts for TLC as well as boiler works in Essex and Suffolk.
PHIL MASONBathroom Installer & Gas Engineer
Phil undertakes TLC bathroom projects in and around the Colchester area.
DAN NORTHBathroom Installer
Dan heads-up Bathroom installation operations in South Essex.
JACK FOWERAKERGas Safe Engineer, Electrician & Bathroom Installer
Jack undertakes bathroom installations and associated works in Colchester, Ipswich and Chelmsford.
Steve undertakes TLC’s plastering works in Essex and Suffolk.
ROB RADFORDCarpenter & Kitchen Installer
Rob undertakes TLC’s carpentry projects including kitchens in and around the Essex and Suffolk areas.
REECE MASONApprentice plumber
Reece works predominately with Jon Andrews, TLC installation Manager whilst training to become a fully qualified plumber and Gas engineer.
JOE TRIMMGas Engineer
Joe undertakes plumbing and heating works, including LPG installations for TLC.

Why Choose
TLC Services?

  • A Friendly Expert Service

  • Full Project Consultation

  • Technical Survey & Expert Advice

  • Full Installation & Fitting 

  • Professional Project Management

  • Insurance Company Liaison 

  • 2 Year Full Workmanship Guarantee