How did we do Mr & Mrs Tingle?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 4
How would you rate the overall quality of workmanship? 5
How would you rate the process of resolving any problems (if any)? 5
How would you rate the overall process from enquiry through to sign off? 5
How would you describe TLC when recommending to your friends and family? 5
All very good. They did what they said they would do and we would recommend them to our friends and family without hesitation. Thanks again!
How did we do Mr & Mrs Cunning?
Thank you to Jim and Jane Cunning for your patience whilst we fitted your bathroom, ensuite and kitchen and for being such nice customers to work for.
How did we do Mr & Mrs Stubbings?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How would you rate the process of resolving any problems (if any)? 5
How would you rate the overall process from enquiry through to sign off? 5
How would you describe TLC when recommending to your friends and family? 5
Excellent service from start to finish, all TLC staff from office to workmen were well-co-ordinated and extremely helpful!
How did we do Mr & Mrs Kitchen?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 4
How would you rate the overall quality of workmanship? 4
How would you rate the process of resolving any problems (if any)? 4
How would you rate the overall process from enquiry through to sign off? 4
How would you describe TLC when recommending to your friends and family? 4
Very professional.
How did we do Mr Dean?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 10
Excellent throughout.
How did we do Mr & Mrs Carr?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? N/A as I was on holiday during the installation.
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How would you rate the overall process in terms of disruption? N/A as I was on holiday during the installation.
How did the overall process rate according to your expectations? N/A as I was on holiday during the installation.
Is there anything that was not provided that you felt should have been? N/A as I was on holiday during the installation.
How readily would you recommend TLC to your friends and family? 5
The installation looks good!
How did we do Mrs Bennett?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
Staff all courteous, helpful, friendly and fun to have around – Great!
How did we do Mr & Mrs Reece?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
How did we do Mrs Vinter?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 4
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 4
How would you rate the overall quality of workmanship? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
We are very pleased with the finished work.
How did we do Mrs Bennett?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
All the staff were an absolute delight to have in the house – all friendly and happy to work with and help each other, what excellent team work.
Tim the genius was amazing, im looking forward to you starting the bathrooms over the next few weeks!
How did we do Mr & Mrs Powell?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
Many thanks to TLC for service and professional, excellent work!
How did we do Mr & Mrs Pergulini?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
Just like to say a big THANK YOU to Tony, Steve, Julie and the gang. I was really worried about the mess that having a dividing wall knocked down would make, but I’d like to say that lasted for one day . When I returned from work that first day I could not believe how clean and tidy everywhere was. The guys were so helpful and polite and Julie, bless her, rang every evening to make sure everything was ok. They have been back and rectified a couple of things (not down to them I might add) with no fuss. I would not hesitate to recommend TLC and have been singing their praises ever since. Paul misses winding Tony up. Thanks again guys.
p.s. they even supply cleaners when it’s all finished, what more could a person ask for. Diane & Paul Perugini
How did we do Mr & Mrs Reynolds?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 6
Dear Mr Riches,
With reference to the recent installation of a new bathroom at this property, I feel I must write to let you know how pleased my wife and I are, with the finished product.
I was not looking forward to the five day period of installation, but I think due to your company’s planning and organisation, pleasant and courteous staff, the experience made for the minimum of disruption.
Please convey my thanks to the craftsmen involved. When the odd problem arose, they soon had a solution to overcome it.
I would have no hesitation in recommending your company to any potential clients.
How did we do Mrs Hanmore?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
The TLC installation team dealt with any minor issues that arose using their initiative and with a ‘can-do’ attitude and did an extremely professional job. Tim and Paul were brilliant workers and Alan did a great job of the tiling. We would readily recommend to our friends and family.
How did we do Mr & Mrs Dallas?
Please score us between 1 and 5 for the installation process 1 representing adequate and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 4
How did the overall process rate according to your expectations? 4
How readily would you recommend TLC to your friends and family? 5
All the people at TLC have been pleasant & trustworthy – we have not had to worry about house keys etc, and they have worked hard to complete the two bathrooms within what was quite a tight timescale. In particular, I would like to thank you, Julie, for your regular phone calls & emails to keep us updated on deliveries & work schedules. Once again our sincere thanks for your hard work.
How did we do Mrs Warren?
Please score us between 1 and 5 for the installation process 1 representing adequate
and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 4
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How would you rate the overall process in terms of disruption? 4
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
Very pleased with end product, very professional team. I am very happy with the job they have done, well done!
How did we do Mrs Wood?
Please score us between 1 and 5 for the installation process 1 representing adequate
and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 4
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How would you rate the overall process in terms of disruption? 5
How did the overall process rate according to your expectations? 4
How readily would you recommend TLC to your friends and family? 5
I’m very, very satisfied indeed. Lovely job, lovely chaps and I’m completely happy with everything. What more can I say?!
How did we do Mr Watkins?
Please score us between 1 and 5 for the installation process 1 representing adequate
and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How would you rate the overall process in terms of disruption? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
I have been very impressed with the professionalism, politeness and reassurance of the staff, especially Jamie, Tony and Julie – well done and thanks very much for my new kitchen!
How did we do Mr and Mrs Terrett?
Please score us between 1 and 5 for the installation process 1 representing adequate
and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How would you rate the overall process in terms of disruption? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
Barry and I are really pleased with the whole team at TLC, all of whom have been polite and friendly with great back-up from Julie in the office. Thank you! I love my new bathroom!
How did we do Mr and Mrs Hemsworth?
Please score us between 1 and 5 for the installation process 1 representing adequate
and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How would you rate the overall process in terms of disruption? 5
How did the overall process rate according to your expectations? 5
Both Joy and I are very happy with our Bathroom, Ensuite and cloakroom. TLC was responsive and courteous throughout and I would recommend, in fact I already have! Well done and thanks again.
How did we do Mr & Mrs Heard?
Please score us between 1 and 5 for the installation process 1 representing adequate
and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How would you rate the overall process in terms of disruption? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
We can’t believe how hard the team worked especially in the light of the fact the bathroom hadn’t been touched for 15 years! Start to finish in a week worked perfectly around our work commitments and we’re delighted with the new bathroom; looking forward to TLC starting the kitchen next week. Many thanks again!
How did we do Mrs Dixon?
Please score us between 1 and 5 for the installation process 1 representing adequate
and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 4
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
I’m absolutely delighted with my new Bathroom, it looks fantastic and the guys were great. It’s a pity my husband never saw it.
(Husband passed away recently)
How did we do Mr & Mrs French
Please score us between 1 and 5 for the installation process 1 representing adequate
and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How would you rate the overall process in terms of disruption?5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
We are writing in connection with the bathroom fitment and other work we had done, Tracy and I are extremely pleased with the outcome and the way in which the job was approached and the standard of workmanship plus attention to detail you and the team gave to the job. The workman who did the work were extremely professional but friendly with it and willing to go the extra mile to get the job done.
We would not hesitate to recommend you to friends should they need work done and I hope we will be able to use your services in the future.
How did we do Mr & Mrs Davis
Please score us between 1 and 5 for the installation process 1 representing adequate
and 5 excellent.
How knowledgeable, polite, clean and professional did you find your installation team? 5
How knowledgeable, polite and professional did you find the back office operations team? 5
How well informed were you kept throughout the installation? 5
How would you rate the overall quality of workmanship? 5
How would you rate the overall process in terms of disruption? 5
How did the overall process rate according to your expectations? 5
How readily would you recommend TLC to your friends and family? 5
We have been extremely impressed with the installation of our new bathroom and ensuite by TLC. Although being slightly nervous about having two rooms renovated in a week, we were immediately put at ease by Steve and the team who were always prompt, very helpful and accommodating.
It was a pleasure having the team work on the rooms, who were always very polite and consulted on any important decisions whilst also managing every last detail and being sure to minimise any disruption to us. Every member of the team was knowledgeable about the job and were able to update us on progress. It was also very reassuring to receive updates from Steve at critical points during the installation so that our minds could be set at rest. We are absolutely delighted with our new bathroom and ensuite which are exactly what we envisaged from the outset. It is also very reassuring to know that TLC will provide ongoing support should we have any questions.
We can’t recommend TLC strongly enough and they will be our first port of call should we consider any future renovations. What sets them apart is the standard of their workmanship and their brilliant customer care. They had an absolute determination to ensure that we were left totally happy with the installation.
TLC Luxury Bathroom Installation
Three floor town house renovation – Southend on Sea
How did we do Mr & Mrs Searley?
What an excellent service!
‘Friendly staff, highly professional approach and everyone was so clean and tidy! The problems with the existing shower door were overcome without any fuss and we are delighted with our new ensuite’ Thanks again!
How did we do Mr and Mrs Schembri?
My wife and I are delighted with our recent kitchen installation.
All the guys from TLC were always courteous and hardworking. Despite my constant questions and popping in to check on progress (which must have tested the patience of a saint!) everyone was always polite and helpful.
We were particularly impressed with TLC’s attitude of keeping the customer happy with the work done and checking to make sure we were satisfied before progressing to another aspect of the installation. Thank you very much!
How did we do Mr Attwood?
The thing that impressed most about TLC was how much care and attention was taken over getting the tiling just perfect, ensuring the grout lines were centred on each window and how the whole effect seems to just flow – this is a good job very well done and I’m delighted with my new bathroom.
How did we do Mrs Beaumont?
Just wanted to say guys that I’m absolutely delighted with the work you have done for me, the bookcases look amazing and I’m really happy with my new larder units. Thanks once again for your efforts and I’d be happy to recommend your services to others.
Barn Conversion Great Tey Colchester
Main Bathroom, En-suite Shower room, Dressing rooms and Utility room
How did we do Mr Yerby?
I’m so very proud of my new shower room, the work has completely transformed my bathroom and has given the appearance of real space which I haven’t had before. I thought the whole process was very very good indeed. The chaps were brilliant and cleaned up so thoroughly afterwards (although drank me out of tea and coffee!!) all my questions were dealt with professionally and efficiently and I’m very pleased with my choice and TLC. I’ll be talking to you again about my kitchen and will definitely recommend to my friends and family.
How did we do Mrs Hanmore?
I just wanted to let you know we are absolutely delighted with our new bathroom, Nigel was a star and worked really hard and all the guys were very clean and tidy and helpful. I would have no hesitation in recommending TLC to my friends and family and will have you back to complete the planned works to the Kitchen in due course. Many thanks.
How did we do Mr & Mrs Alexander?
Just to let you know how happy we were with your installation of our bathroom and subsequent additional work.
We would like to say we were very impressed with the crew that you have and their high level of workmanship. We would also like to thank you for the smooth co-ordination of the works. We would have no hesitation in recommending you in the future.
How did we do Mrs Walker?
I just wanted to say excellent job from a wonderful team! I will be thoroughly recommending your services!
How did we do Mrs Parker?
Excellent work! ……. Excellent work-men! What more can say!
How did we do Mr & Mrs Macklin?
I would again just like to say a big thank you for your hard work when you fitted my worktops and then when Nigel completed the tiling. It all looks very impressive and both I and Merv are very happy with them. We will be using you again in the New Year and will be recommending you!
How did we do Mrs Hodges?
I just wanted to write to you and thank you so much for the good work you did for me, regarding the design and installation of my kitchen. I am thrilled with the way you fitted my lovely Kelmscott Oak MFI units.
The thing that I appreciated most was that you did it on time and within budget. I’ve had so many lovely comments; I wouldn’t hesitate to recommend you to my friends.
How did we do Mr Long?
This is just a quick email to thank you, and all of your team for the excellent work you carried out on our bathroom.
Every one of your team is a credit to TLC. The work was completed to such an exceptionally high standard and even went beyond our own expectations!
Thank you once again and please pass our thanks to Paul and everyone else involved.
I look forward to doing business with TLC in the future.
How did we do Mr & Mrs Newman?
We are writing to say how delighted we are with our new bathroom and downstairs cloakroom.
We are so grateful for the care and consideration with which you and the team undertook the work and particularly your concern to ensure that we were totally satisfied with the end result. We really did appreciate the effort you made to ensure that our requests were met.
It was unfortunate that the tiles we had selected were not the most straight forward to work with and the issues with the wax coating caused additional work and time on your part which you carried out with good humour.
It is so nice to find someone so reliable who turns up every day without fail until the job is completed, especially given the freezing weather conditions at the time.
We knew we had chosen the right people when you arrived on the first day with your own supply of tea bags and milk! By the end of the fortnight you both felt like members of the family and Elicia and Natasha both say hello.
How did we do Mr and Mrs Pratt?
Thank you so much for completing our kitchen so promptly.
We are extremely pleased with the high quality of work that you and the boys did for us. You both took a lot of time and trouble to get the alterations just right and now we have started to decorate the room it looks much smarter and the professional alterations you suggested really work well.
We have contacted Richard at Rejoys Distributors Ltd and thanked him for recommending your company and told him how pleased we are with the work that’s been done.
Thank you again it was a pleasure to have you working for us and we will recommend your company to our friends and neighbours without hesitation.
How did we do Mr & Mrs Goodyear?
Thanks again guys for all your hard work, both Martin and I are delighted with the finish and feel the bathrooms are a real showpiece, we’re so glad we had you back again after fitting our worktops for us and we’re only too pleased to recommend you to our neighbour Ron.
How did we do Mr and Mrs Wain?
We are really pleased with the work and think the shower room looks great, we’d like to go ahead with the pump system you have suggested as well please 
Thanks again, we realise this wasn’t the most straightforward of jobs due to the channelling in the floor but it was undertaken in good humour nonetheless. Many thanks!
How did we do Mr & Mrs Palmer?
Sue and I were pleased and impressed with the above installation. The job was managed very professionally from the initial planning meeting to the final sign off. Your staff was impeccable in their approach to us and standard of their work and their advice to us which led to some changes in specification to the better. We would recommend you and your company to any future potential clients with no hesitation.
